Essay makes the distinction between hard and soft knowledge within an organisation and argues that much of what is called Knowledge Management emphasises the capture-codification-storage of such knowledge. [PDF]
David Skyrme Associates. Can knowledge be managed? The words management and knowledge at first sight appear uneasy bedfellows. Knowledge is largely cognitive and highly personal, while management involves organisational processes.
By Craig S. Mullins - Platinum technology, inc. Knowledge management is over-hyped and misunderstood. It is not a technology, but an amalgamation of strategy, technology, and people.
Knowledge management is a business activity with two primary aspects: Treating the knowledge component of business activities as an explicit concern of business reflected in strategy, policy, and practice at all levels of the organization. Making a direct connection between an organization's intellectual assets, both explicit and tacit, and positive business results.
KM is a newly emerging, interdisciplinary business model dealing with all aspects of knowledge within the context of the firm, including knowledge creation, codification, sharing, and how these activities promote learning and innovation.
Discusses how knowledge management in the IT world has always suffered from a lack of context that KM is clearly designed to fix and suggests that service management may be the answer. By Michael Pastore. (September 4, 2003)
Results of a cross-cultural study of Spain, Latin America and the UK which examines the cultural factors that affect the definition of knowledge work. (March, 2003)
Essay that argues that KM approaches should stress human interaction rather than simply codifying and storing knowledge. By Paul M. Hildreth and Chris Kimble, published in Information Research. (October, 2002)
Examines the origins and basis of knowledge management, its components and its development as a field of consultancy practice. Problems in the distinction between knowledge and information are explored, as well as Polanyi's concept of tacit knowing. Includes references. By T. D. Wilson, in Information Research. (October, 2002)
Provides a two-way global perspective on knowledge and the information rich-poor. By Vikas Nath, Inlaks Scholar, London School of Economics. (April, 2002)
A framework for making the link between knowledge and strategy. Written by Michael H. Zack, College of Business Administration, Northeastern University; published in California Management Review , Vol. 41, No. 3. (June, 1999)
Michael H. Zack. To remain competitive, organizations must efficiently and effectively create, locate, capture, and share their organization's knowledge and expertise. This increasingly requires making the organization's knowledge explicit and recording it for easier distribution and reuse. (March 1, 1999)
Discusses how knowledge management could be applied in law offices and what needs to happen for knowledge management to occur. By Nina Platt; published in LLRX.com. (December 1, 1997)