See also:
This category in other languages:
ACM Diagnostics Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. http://www.acmdiagnostics.com/
Altitude Software Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. http://www.altitude.com
The Amanda Company, Inc. Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). http://www.theamandacompany.com/
Amcat Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. http://www.amcat.com/
Amtelco Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. http://www.amtelco.com/
Ansapoint Call Center Software Provider of online workforce management tools for forecasting agent staffing requirements at call centers. http://www.ansapoint.com/
Apropos Technology, Inc. Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) http://www.apropos.com/
Astute Solutions Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. http://www.astutesolutions.com/
Authtel Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. http://authtel.com
Avotus Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. http://www.avotus.net
Bl? Tornet Data AB Offers software depelopement and consulting based around support organization and management. http://www.btd.se/
Braxtel Communications Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). http://www.braxtel.com/
Cacti Inc Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. http://www.cacticom.com/
Call Center Technologies A software developer, VAR, and partner covering both the call center and help desk industries. http://www.callctrtech.com/
Callscripter Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. http://www.callscripter.com
Centergistic Solutions Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. http://www.centergistic.com/
ChaseData Corporation Specializes in delivering predictive dialing software to medium and large call centers. http://www.dial4contacts.com/
CosmoCom Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). http://www.cosmocom.com/
Custom Software Solutions Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. http://www.softwareontime.com/
Database Systems Corp. Provider of call center technology, including software, predictive dialer systems, and web development products. http://www.databasesystemscorp.com/
Dial Connection, Inc. Offers predictive dialing, telemarketing and call center software solutions. http://www.dialconnection.com/
Digivoice Developers and implementers of complete contact center software solutions. http://www.digivoice.com/
EchoPass An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. http://www.echopass.com/
Engage Technology Specializes in Computer Telephony and E-Commerce solutions software. http://www.engagetechnology.com.au/
Envision Telephony, Inc. Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. http://www.envisioninc.com/
e-talk Corporation Offers call center and help desk software to aid monitoring and evaluation. http://www.e-talkcorp.com/
Genesis Systems Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. http://www.buygenesis.com/
Gryphon Networks Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. http://www.gryphonnetworks.com/
Hansen Software Call accounting software systems for the general or professional business or the Hospitality industry. http://www.hansensoftware.com/
i-Net Applications Ltd Provides a range of voice recording applications based upon the Microsoft platform. http://www.smartcall.com/
Information Access Technology Provides established predictive dialing and interactive communication software for the call center environment. http://www.iat-cti.com
Inova Solutions Provider of solutions for optimizing contact center performance through real-time data integration and visualization. http://www.inovasolutions.com/
InVision Software AG Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. http://www.invisiononline.com/
ISx, Inc. Provides Directory Assistance software for telecommunications call centers. http://www.isxinc.com/
KGA Offers PC-based training and assessment programs for call centers and a number of other industries. http://www.ckga.com/
KoolToolz Provides workforce planning tools for call centers, including schedule agents and performance analysis. http://www.kooltoolz.com
Lagan Inc. Provides CRM, contact center, and 3-1-1 software. http://www.lagan.com/
Mercom Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. http://www.mercom.com/
NBX Software Provides industry specific software solutions for use with 3Com's NBX Voice System. http://www.nbxsoftware.com/
Noetica Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. http://www.noetica.com/
Odesoft Software Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. http://www.odesoftsoftware.com/
OPC Marketing Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. http://www.opc-marketing.com/
OptiStaff Corporation Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. http://www.optistaff.com/
PanaLog Software Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. http://www.panalog.com/
PeopleForce Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. http://www.peopleforcellc.com/
Perimeter Technology Provider of management information systems for center-based automatic call distribution systems. http://www.perimetertechnology.com/
Portage Communications Offers a range of call center software tools for forecasting and staffing. http://www.portagecommunications.com/
Radix Services Ltd IVR Software and IVR Servers for small / medium business applications. http://www.itams.co.uk/
Scrub DNC Offers Windows software capable of removing the phone numbers contained in a DNC list. http://www.scrubdnc.net/
Stratasoft Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. http://www.stratasoft.com/
synTelate Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. http://www.syntelate.com/
Teleopti Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. http://www.teleopti.com/
TeleWare PLC Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. http://www.teleware.co.uk/
Tellview Offers an IVR helpdesk call center application, which can be provided in either French or English. http://www.tellview.ca/
Teltone Corporation Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. http://www.teltone.com/
Trio Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. http://www.trio.com/
UtilCall Provides a range of call center software utilities. http://www.utilcall.com/
VerbatimTPV Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. http://www.verbatimtpv.com/
Vocalcom Offers a range of call center software products, including predictive dialers and sms management solutions. http://www.vocalcom.com/
VoiceLogger The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. http://voiceintegrity.com/
VorTecs Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. http://www.vortecs.com/
Vox Spectrum Inc Offers contact management software, monitoring software, and digital voice recording and voice logging solutions http://www.voxspectrum.com/
Who's Calling A customer capture service providing intelligence about prospects and customers making inbound telephone calls. http://www.whoscalling.com/
Wicom Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. http://www.wicom.com/
Xentrax Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. http://www.xentrax.com/
XETA Technologies, Inc. Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). http://www.xeta.com/
Zeacom Producer of customer call center and telephony integration software. http://www.zeacom.com/
