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Call Center magazine Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone. http://www.callcentermagazine.com/

Call Center Times Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions. http://www.callcentertimes.com/

Contactcenterworld.com Online news for the industry. http://www.contactcenterworld.com

Outbound Focus Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing. http://www.outboundfocus.com/

Telcall Magazine Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry. http://www.telcall.com.au