See also:
This category in other languages:
Advanced Call Centre Consulting (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. http://www.accs-consulting.com
Amtech Marketing, Inc. (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. http://www.amtechmarketing.com/
Ascentys (ZA) - Global operation which offers management consultancy services to a broad range of sectors. http://www.ascentys.com
At Random Communications (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. http://www.arllc.com
Barbara Burke & Associates (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. http://www.barbaraburke.com/
Berring Hine Consulting Group (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. http://www.berring.co.uk
BPA International (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. http://www.bpaworldwide.com
Call Center Depot (US) - Tools for call center professionals including associations, books, newsletters and consulting services. http://www.callcenterdepot.com/
Call Center Learning Solutions (CCLS) (US) - Specializes in skills training for call center agents and managers through various online courses and e-books. http://www.callcentertraining.com/
Call Centre Development (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy. http://www.ccd.net.au/
Casama_Morton Training Service (PH) - Provides training and recruitment services for call centers located in the Philippines. http://casamamorton.tripod.com/
CCT Group, Inc. (US) - Provides call center consulting services focused on operational and service needs. http://www.cctgroup.com/
Chris Collie Associates (US) - A call center/teleservices e-learning and training company. http://www.chriscollieassociates.com/
CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. http://www.sacallcentres.com
Contact Center Professionals, Inc. (US) - Independent consultants specializing in call centers, contact centers and customer relationship management. http://www.contactcenterpro.com/
Contact Centre Action (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. http://www.ccaction.com.au
Contact Knowledge LLC (US) - A consultancy that offers call center assessment services. Also a value added reseller. http://www.contactknowledge.com
Contact Strategies Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. http://www.contactstrategies.com
CSBA Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. http://www.csba.com.au/
24Customer (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. http://www.24customer.com
Customer Solutions Group (US) - Consulting firm specializing in inbound and outbound customer contact centers. http://www.askcsg.com
Darryl Beckford Limited (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. http://www.darrylbeckford.co.uk
Dial Interactive (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. http://www.dialinteractive.com
DJN Solutions (UK) - Provide design and implementation services for call centre equipment. http://www.djnsolutions.co.uk/
DNC Solution Inc. (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. http://www3.dncsolution.com/
Do Not Call Protection, Inc. (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided. http://www.do-not-call-list.biz
eForte Systems (US) - Provides onsite call center consulting and offshore advisory consulting services. http://www.efortesys.com/
Eric Fraterman Consulting (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. http://www.customerfocusconsult.com
e-talk Corporation (US) - Provider of contact center management solutions including performance monitoring and measurement. http://www.etalk.com/
eTeleSource (US) - Call center consulting firm specializing in outsourcing. http://www.etelesource.com/
Florida Corporate Training Center (US) - Offers training for telemarketers, customer service representatives and call center managers. http://www.call-center-sales-training.com
FurstPerson (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. http://www.furstperson.com/
Gail Woodgate Consultancy (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking. http://www.users.bigpond.com/gwcpl/
GDS Communications, Inc. (US) - Offering training, scripting, programming and reporting services based around Nortel products. http://www.callgds.com/
Harrington Consulting Group, Inc. (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. http://www.harringtonconsultinggroup.com
Help-Line (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. http://web.helpline.fr/
Hotlines Training solutions in telesales, customer service and help desk skills. UK http://www.hotlines.co.uk/
HyperQuality (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. http://www.hyperquality.com/
Inbound Call Center Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs. http://www.inbound-call-center-services.com
Incoming Calls Management Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. http://www.incoming.com/
InRound Innovations Inc. (CA) - Company offers IT and management consulting for contact centres and call centres. http://www.inround.com
Intervox Group (US) - A management and technology consulting firm specializing in call center and customer relationship management. http://www.intervoxgroup.com/
ITES Alliance Advisory (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. http://itesa.com
Kathy Sisk Enterprises (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. http://www.kathysiskenterprises.com/
Kramer & Associates (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. http://www.kramerandassociates.com/
Lieber & Associates (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. http://www.lieberandassociates.com/
Maximum Network Solutions (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. http://www.maxnet.co.uk/
M&C Associates (US) - Providing knowledge, experience, and counsel in support of call center services. http://www.m-cassociates.com
McIntosh & Associates (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. http://www.mcintoshassociates.com
NonZero Ltd (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. http://www.nonzero.co.uk
The Northridge Group, Inc. (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. http://www.northridgegroup.com
Oetting & Company (US) - Consultants in call center and teleservices design and operations. http://www.oetting.com/
Perfformiad (UK) - A consultancy with a focus on balancing the management of customer focus against business performance. http://www.perfformiad.com/
The Primas Group (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. http://www.primas.net
Qhelisa Consulting (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena. http://www.qhelisa.co.za
The Radclyffe Group, LLC (US) - Performance improvement consulting firm that assists call center organizations with strategic planning. http://www.radclyffegroup.com/
Rostrvm Solutions (UK) - A consulting company that delivers professional services and practical tools to support contact centers. http://www.rostrvm.com/
RXPerience (UK) - Offers a range of management consultancy services for call centres. http://www.rxp.co.uk
Sagess, Inc. (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. http://www.sagess.com/
Stevens Communications Manufacturer of call center software and offers consulting services to telecommunication companies. http://www.stevenscom.com
TalkTactics (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions. http://www.talktactics.com
The Taylor Reach Group (CA, AU) - Customer relationship consulting. Free monthly newsletter. http://www.thetaylorreachgroup.com
TeleSolutions Consulting (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. http://www.tsc-online.com/
Touch Point Associates (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. http://www.touchpointassociates.com/
Vocal Laboratories Inc. (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. http://www.vocalabs.com/
WADE Consulting Group (US) - Management and technology consulting group. http://www.wadeconsultinggroup.com/
Zici (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. http://www.zici.net/
