See also:
AM International Learning Specializing in customer service training. Courses, workshops, and seminars. http://aminterlearning.com/
Caliluna Consulting Provides online customer service training for employees and managers to increase profits and improve business. http://www.extraordinarycustomerservice.com/
Ceres Innovations Inc. The CERES model places employees at the center of customer relations within the company http://www.ceresinnovations.com
Communication Strategy Consultants Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. http://www.communicationstrat.com/
ContactPoint Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. http://www.contactpointsolutions.com/
Corporate Dynamics, Inc. Training and consulting solutions for customer service, sales, and management related issues. http://www.corpdyn.com/
Customer Care Training and Consulting Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. http://www.customercaretraining.co.za/
Customer Focus, Inc. On-site customer service training for service representatives. http://www.customerfocusinc.com/
Customer Service Review, Inc. Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. http://www.csr-net.com/
Customer Service University Provides customer service videos and training programs. Includes online ordering and contacts. http://www.customerserviceuniversity.com/
Customer Service Works Provides training programs and consulting services. Public workshops, newsletter and contact details. http://www.customerserviceworks.com/
CustomNet Services Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. http://www.customnet.on.ca/
Dionco Inc. A retail consulting firm specializing in retail selling skills and customer service skills. http://www.dionco.com/
Expressive Concepts Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. http://www.expressiveconcepts.com/
Ford, Lisa Speaks on customer service topics including managing, hiring and training. Audio, video and books available. http://www.lisaford.com/
Gehegan & Associates Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California. http://www.gehegan.com/
Glasstap Training Services Developing People to support the business, using innovative learning styles mixing classroom and e-learning. http://www.glasstap.com/
Impact Learning Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance. http://www.impactlearning.com/
The I.M.P.A.C.T. Training Group, Inc. Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. http://www.impacttraininggroup.com/
Jones Associates Specializes in researching, preparing and delivering training programs http://www.service-training.co.uk
Kandan, M. Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management. http://www.kandan.org.in/
Learning Curve Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles. http://www.yourlearningcurve.co.uk/
Learning Journey, Inc. Solutions to help increase employee morale and give better customer service through communication and corporate culture. http://www.learningjourneyinc.com/
LMR Associates Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts. http://www.lmrassociates.com/
Mark Eppler & Associates Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. http://www.markeppler.com/
Martrain Ltd Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. http://www.martrain.co.uk/
Measure-X Customer service and retention training and measurement. Includes testimonials and services. http://www.measure-x.com/
M2S2 Communications Provides services focused on the telephony industry. Profile, events and contact information. http://www.m2s2.com/
Myra Golden Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. http://myragolden.com/
Oriel Training Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. http://www.orieltrain.com/
The Physics of Customer Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. http://www.customerserviceebook.com
Power Train Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. http://www.powertrain.co.uk/
Professional Edge Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. http://www.proedgeskills.com/
Progressive Image Customer service skills, coaching and executive training. Includes testimonials and events. http://www.exectrainer.com/
Rapid Results Offers training covering customer service, sales, leadership, telephone skills. http://www.rapid-results.com/
Service Quality Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. http://www.customer-service.com/
Service Strategies Provides industry standard certification, training and consulting solutions for customer service and support. http://www.servicestrategies.com/
Signature Worldwide Offers customer service and sales skill training programs. Events calendar, and newsletter. http://www.signatureworldwide.com/
Sterling Consulting Group, Inc. Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. http://www.quality-service.com/
SunShower Learning Video-based training program to inspire positive attitudes in front-line customer service employees. http://www.smile-video.com/
Telephone Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. http://www.telephonedoctor.com/
Thank You Very Much, Inc. Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. http://www.thankyouverymuchinc.com/
Tooty Inc. Customer service and sales strategy evaluating, developing, training and monitoring. http://www.tootyinc.com/
Total Performance Limited Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. http://www.totalperformance.ca/
The WOW Class Client service training programs. http://www.thewowclass.com
WOW! Performance Coaching, Inc. Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models. http://www.wowcoaching.com/
