ContactLife Provides businesses with a fresh new perspective on customer contact strategies http://www.contactlife.com
CRMA A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies. http://crmassociation.org
Customer Focus Consulting Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment. http://www.customerfocusconsult.com
Customers in Focus Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships. http://www.custinfoc.co.uk
FrontZone Corporation Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues. http://www.frontzone.com/
GEM Online customer support services and outsourced email handling - Gem - an ebusiness interaction center. http://www.the-gem.com/
Inq.com Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today. http://www.inq.com
Interact.com Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others. http://www.interact.com
International Field Works A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development. http://fieldworks.net/
Island Data Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management. http://www.islanddata.com/
The ITIL Open Guide A public wiki site dedicated to the ITIL approach to IT and customer support and management. http://www.itlibrary.org
KR Consulting Management consulting firm for help desks and customer support centers. http://www.krconsulting.com
Maconomy Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries. http://www.maconomy.com
PeopleLink eCommunity Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business. http://www.peoplelink.com/
Pivotal Corporation XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain. http://www.pivotal.com
Platinum Rule Learn more about how charismatic you are and how charisma affects you personal and professional success. https://platinumrule.com/
SafeHarbor Technology Corp. Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web. http://www.safeharbor.com/
SearchCRM.com Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news. http://searchcrm.techtarget.com/
The Service Support Forums Online forums and message board dedicated to service management and customer support. http://www.managementforums.com
Sitel Corporation Delivering telephony based customer relationship management solutions and project management. http://www.sitel.com/
SSI Partners Offers help in maximizing the revenue and cost savings via remote service offerings. http://www.ssipartners.com
Stream International, Inc. Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions. http://www.stream.com/
TelePlaza Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business. http://www.teleplaza.com/Telemarketing/Inbound/inbound.html
UltraFeedback Research consulting firm that aligns organizations with their customers. http://www.ultrafeedback.com/
